Privacy Policy
1. INTRODUCTION
1.1 Overview: Vesiculate ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2 Scope: This policy applies to all users of our website and customers who purchase our products, or engage us for research services (including custom nanoparticle manufacturing) and consultancy By using our services, you consent to the data practices described in this policy.
2. INFORMATION WE COLLECT
We collect data necessary to verify your professional status and fulfill your orders:
2.1 Identity Data: Name, job title/designation, and affiliated institution (University, Institute, or Company name). We collect this to verify your status as a legitimate researcher.
2.2 Contact Data: Billing address, delivery address, email address, and telephone number.
2.3 Financial Data: We do not store full credit card numbers. All payments are processed via secure third-party payment gateways (e.g., Stripe, PayPal). We receive only confirmation of payment and the final four digits of the card for verification.
2.4 Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system used to access our website.
2.5 Usage Data: Information about how you interact with our website, including pages viewed and resources accessed.
3. HOW WE COLLECT DATA
3.1 Direct Interactions: You provide data when you place an order, create an account, request a quote, or contact our technical support.
3.2 Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions using cookies, server logs, and similar technologies (e.g., Google Analytics).
4. PURPOSE OF COLLECTION
We use your data for the following legitimate business purposes:
4.1 Order Fulfillment: To process and deliver your orders, including managing payments, invoices, and receipts.
4.2 Logistics & Delivery: To ensure successful delivery, we share necessary contact details with third-party logistics providers and couriers to facilitate shipment and tracking updates.
4.3 Verification: To verify that you are a legitimate researcher or academic institution, ensuring our products are sold strictly for "Research Use Only" (RUO) in compliance with our Terms and Conditions.
4.4 Customer Support: To notify you about changes to our terms, product availability, or technical updates regarding our reagents.
4.5 Marketing: With your consent, we may send you technical notes, whitepapers, or product updates relevant to your field of research. You may unsubscribe at any time.
5. DISCLOSURE OF YOUR INFORMATION
We do not sell, rent, or trade your personal data. We may share your data with trusted third parties solely for business operations:
5.1 Service Providers: Logistics companies (for shipping), payment processors, and IT administration services.
5.2 Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, and accounting services.
5.3 Legal Requirements: If required by law, we may disclose information to Australian government regulators, law enforcement agencies, or to protect our rights and safety.
6. INTERNATIONAL TRANSFERS
6.1 Cross-Border Data: As a global supplier, we may transfer your personal data to service providers outside Australia (e.g., if you order from the USA or EU, or if our cloud servers are hosted overseas).
6.2 Protection: We take reasonable steps to ensure that any overseas recipient deals with your personal information in a manner consistent with the Australian Privacy Principles.
7. DATA SECURITY
7.1 Measures: We have put in place appropriate security measures (including SSL encryption) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
7.2 Breach Protocols: In the event of a data breach, we have procedures to notify you and the Office of the Australian Information Commissioner (OAIC) where we are legally required to do so.
8. DATA RETENTION
8.1 Retention Period: We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8.2 Tax Records: By law, we are required to keep basic information about our customers (including Contact, Identity, and Transaction Data) for five years after they cease being customers for tax purposes.
9. YOUR LEGAL RIGHTS
Under the Privacy Act, you have the right to:
9.1 Request Access: Ask for a copy of the personal data we hold about you.
9.2 Request Correction: Ask us to correct any incomplete or inaccurate data we hold about you.
9.3 Opt-Out: You can ask us to stop sending you marketing messages at any time by following the "unsubscribe" link on any marketing message sent to you.
10. EUROPEAN CUSTOMERS (GDPR)
For customers located in the European Union (EU) or European Economic Area (EEA), we act as a Data Controller. In addition to the rights above, you have the right to:
10.1 Erasure: Request the deletion of your personal data ("Right to be Forgotten") where there is no good reason for us to continue processing it.
10.2 Data Portability: Request the transfer of your personal data to you or a third party.
10.3 Restriction: Ask us to suspend the processing of your personal data in certain scenarios.
11. UPDATES TO THIS POLICY
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. CONTACT DETAILS
If you have any questions about this Privacy Policy, please contact us using the details below:
- Company: Vesiculate
- Attention: Privacy Policy
- Address: E10 Hilmer Building, Union Rd, Kensington, NSW 2033, Australia
- Email: info@vesiculate.com