Downloadable Technical Resources
FAQs
Find answers to common queries about our Syncle™ products below.
For more specific inquiries, please contact our team at hello@vesiculate.com
Frequently asked questions
What is the webshop's currency?
All prices are listed and charged in US Dollars (USD).
For your convenience, we provide a currency converter below the price of individual products to show an estimate in your local currency, but the final checkout transaction will always be processed in USD.
Prefer to pay in AUD? If you would like a quote or invoice in Australian Dollars instead of checking out online, please email us at hello@vesiculate.com.
Can I request a quote instead of purchasing via your webshop?
Yes, please submit a quotation request via our contact form, or simply email us at hello@vesiculate.com
Do you offer custom vesicle formulations?
Yes! We have in-house formulation capabilities and can provide custom vesicles. Please reach out to discuss your needs.
How are your products shipped?
Syncle™ products are shipped at ambient temperature.
Are Syncles™ stable at room temperature?
Yes, all Syncle™ products are stable at room temperature (20-25 °C) for routine, short-term use.
For long-term storage, we recommend refrigeration (~4 °C). This is highly recommended for SyncleFluor™ to preserve its fluorophore performance, and recommended for SyncleRef™ to enhance its overall shelf life.
What is your standard lead time?
We process and ship all in-stock orders within 1-2 business days. The total lead time (the time until you receive your order) will be this processing time plus the carrier's shipping time, which may be 1-3 weeks depending on your location (please refer to Shipping & Returns for more information). We will provide a tracking number once your order has shipped.
For custom vesicle formulations, the lead time will be longer.
Can Syncles™ be frozen or kept in the freezer?
No, please avoid freezing any Syncle™ products as freezing disrupts the membrane structure of Syncles™ and leads to irreversible aggregation.